LEGAL — TERMS & CONDITIONS

Terms & Conditions — Laluvirtual

The rules of engagement between you and Laluvirtual — fees, warranties, acceptable use, intellectual property, liability, and termination. Read once, refer back anytime.

DOCLEGALEFFECTIVE 01 JANUARY 2026

TERMS & CONDITIONS — LALUVIRTUAL

ACCEPTANCE OF TERMS

By accessing the Laluvirtual website at laluvirtual.com, by opening a client portal account at my.laluvirtual.com, or by otherwise using any of our hosting, web development, CMS customization, or SEO optimization services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our acceptable use policy, and any service-specific terms incorporated by reference. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and the terms 'you' and 'your' in this document refer to that entity.

If you do not agree with any part of these Terms, you must not access the site or use any of the services. We may revise these Terms from time to time as described in section 12. Use of the services after a revision takes effect constitutes acceptance of the revised Terms, to the extent permitted by applicable law. If you have questions about any clause, contact [email protected] before placing an order and we will be happy to clarify.

ELIGIBILITY AND ACCOUNT

You must be at least eighteen years of age, or the age of majority in your jurisdiction, to open a Laluvirtual account. You represent that the contact information you provide at sign-up — name, business name, billing email, postal address, and tax identification number where applicable — is accurate and complete, and that you will keep it up to date for the lifetime of your account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including activity by your employees, contractors, and agents.

If you become aware of any unauthorized use of your account, you must notify us at [email protected] without undue delay. We may suspend or terminate an account that we believe has been compromised, that has been used in violation of these Terms, or that has been inactive for more than twelve consecutive months. You remain liable for all fees incurred on the account up to the moment of suspension or termination, and for any charges that arise from the unauthorized use if the unauthorized use was facilitated by your own negligence in safeguarding the credentials.

SERVICES AND SCOPE

Laluvirtual provides four primary service lines: AI cloud hosting on global NVMe infrastructure; web and application development under fixed-scope or time-and-materials engagements; customization of content management systems including WordPress, Joomla, Drupal, Magento, Open Journal Systems, and XenForo; and search engine optimization. Each engagement is governed by a separate statement of work, order form, or service description that specifies the deliverables, the timeline, the price, and any service-level commitments. In the event of a conflict between these Terms and a service-specific document, the service-specific document controls with respect to that engagement.

We commit to maintain 99.99% network uptime on managed hosting plans, measured on a trailing ninety-day basis excluding planned maintenance windows that are communicated at least seventy-two hours in advance. Service credits are available when we fall short of the commitment, calculated as a percentage of the monthly fee for the affected service, as described in the service-level agreement published in our documentation. Development engagements do not carry an uptime commitment but do carry the delivery milestones, acceptance criteria, and warranty periods specified in the applicable statement of work.

FEES, INVOICING, AND TAXES

Fees for the services are stated in the currency published on the order form or invoice, exclusive of any value-added tax, goods and services tax, sales tax, withholding tax, or similar levy that may be imposed by your jurisdiction. We collect applicable taxes where we are registered to do so and remit them to the relevant authority; where you are required to self-account for tax, you are responsible for doing so. Invoices are issued in accordance with the cadence on the order form — typically monthly for hosting and upon milestone delivery for development — and are payable in net fifteen days unless otherwise stated.

Late payments accrue interest at one and a half percent per month or the maximum rate permitted by applicable law, whichever is lower. We may suspend service after ten days of unpaid invoices following a written reminder, and we may terminate the agreement after thirty days of non-payment. Currency conversion fees, chargeback fees, and bank-side intermediary fees are the responsibility of the customer. Where you have a genuine dispute with an invoice, you must notify us in writing within ten days of receipt; undisputed amounts remain payable on schedule and undisputed-then-late amounts remain subject to suspension.

ACCEPTABLE USE

You agree not to use the services to infringe the intellectual property or privacy rights of any third party; to transmit unsolicited commercial email or to operate an open relay for unsolicited messaging; to distribute malware, ransomware, exploits, or command-and-control infrastructure; to operate a denial-of-service attack or to participate in a botnet; to host, distribute, or link to content that constitutes child sexual abuse material, non-consensual intimate imagery, or content that incites violence against an identifiable group; to facilitate unauthorized access to systems you do not own, including port scanning and brute-forcing; or to operate a service whose primary purpose is to circumvent the lawful authority of a government or court. These restrictions apply regardless of the technical form your activity takes.

We will investigate complaints of acceptable-use violations brought to our attention at [email protected] and will take action that is proportionate to the severity and apparent intent of the violation. Action may include a warning, a demand to remove specific content, suspension of a specific service, suspension of the account, or permanent termination. We will provide you with notice and an opportunity to respond before action is taken, except where we have a good-faith belief that immediate action is necessary to protect the network, to protect other customers, to comply with law, or to respond to an emergency. We may also disclose information to law enforcement where required by court order or where we believe in good faith that such disclosure is necessary to protect life, safety, or property.

INTELLECTUAL PROPERTY

Laluvirtual and its licensors retain all right, title, and interest in and to the Laluvirtual brand, the Laluvirtual website, our proprietary control panel software, our monitoring and orchestration stack, our internal CMS customization tooling, and any pre-existing frameworks we use in development engagements. You retain all right, title, and interest in and to your content, your source code, your databases, your domain names, your trade names, and your customer data that you operate through our services. Nothing in these Terms transfers ownership of intellectual property from one party to the other.

Where we develop custom source code for you under a paid development engagement, the intellectual property in that code is assigned to you upon receipt of final payment in full, with the exception of pre-existing Laluvirtual frameworks and any open-source components that we incorporated, which remain under their respective licenses. We retain the right to use generalized knowledge, techniques, and patterns learned during an engagement in future work for other clients, but we will not reuse your specific source code, your specific designs, or your specific data for any other client without your written permission.

CONFIDENTIALITY

Each party agrees to hold the other party's confidential information in confidence, to use it solely for the purpose of performing under these Terms, to restrict access to those of its personnel who have a need to know, and to protect it with at least the same care it uses for its own confidential information but in no event less than reasonable care. Confidential information includes the source code you provide for development engagements, your customer database, your business plans, your pricing, your roadmap, your incident reports, and any non-public technical information we share with you about our infrastructure or security posture.

The confidentiality obligation survives termination of these Terms for a period of five years, except that trade-secret protection survives for as long as the information remains a trade secret under applicable law. Each party remains liable for breaches by its personnel and contractors. You agree that monetary damages alone may be an inadequate remedy for a breach of confidentiality, and that the non-breaching party may seek injunctive relief in addition to other available remedies. If you receive a legal request that would require disclosure of the other party's confidential information, you agree to notify the other party promptly — to the extent lawfully permitted — so that the other party may seek a protective order.

WARRANTIES AND DISCLAIMERS

We warrant that we will perform the services with reasonable skill and care, that the hosting infrastructure will meet the service-level commitment described in section 03, and that any custom source code we deliver will, for thirty days after delivery, conform to the acceptance criteria set out in the statement of work. If a non-conformance is reported within this warranty period, we will re-perform the work at no additional charge. To the extent permitted by applicable law, these are the only warranties we provide, and they are in lieu of all other warranties, express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the services will be uninterrupted or error-free, that we will identify every vulnerability in your source code, or that your search-engine rankings will improve by a specific margin or within a specific timeframe. We do not warrant that content you host will be indexed by any specific search engine or that any specific third-party service will remain available. We are not responsible for content loss that occurs as a result of your failure to maintain backups, and we strongly recommend that you maintain offline backups of all data hosted with us in addition to the on-platform backups we may provide.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, or loss of data — even if that party has been advised of the possibility of such damages. The aggregate liability of either party for all claims arising out of or related to these Terms, whether in contract, tort, or otherwise, will not exceed the total amount paid by you to Laluvirtual for the specific service giving rise to the claim in the twelve months preceding the event giving rise to the claim.

These limitations do not apply to liability for death or personal injury caused by negligence, to liability for fraud or fraudulent misrepresentation, to your obligation to pay fees properly owed, to your indemnification obligations under section 10, or to any other liability that cannot be limited or excluded under applicable law. The parties acknowledge that the limitations in this section reflect the allocation of risk between the parties and form an essential basis of the bargain.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Laluvirtual and its officers, directors, employees, contractors, and affiliates from and against any third-party claim, action, suit, or proceeding arising out of or related to your content, your use of the services, your violation of these Terms, your violation of applicable law, or your infringement of any intellectual property or other right of any third party. You will pay any final award of damages and any reasonable attorney's fees and court costs finally awarded against us by a court of competent jurisdiction in connection with such a claim, subject to the procedures in this section.

We will notify you promptly of any claim for which we seek indemnification, provide you with reasonable cooperation in the defense at our expense, and allow you to control the defense and settlement of the claim provided that you do not enter into any settlement that admits fault on our part or imposes any obligation on us without our prior written consent. We may participate in the defense with our own counsel at our own expense. You may not settle any claim in a manner that imposes a non-monetary obligation on us without our prior written consent.

TERM AND TERMINATION

These Terms take effect when you first access the site or use any service, and remain in effect until terminated. Either party may terminate for convenience on thirty days written notice, with fees prorated to the date of termination. Either party may terminate for material breach upon ten days written notice if the breach is not cured within that period. We may suspend service immediately, without prior notice, where we have a good-faith belief that your account has been used for an acceptable-use violation under section 05, where we are required to do so by law, or where an emergency threatens the network or other customers.

On termination, you remain liable for all fees accrued up to the effective date of termination. We will make available to you, for a period of thirty days following termination, a downloadable archive of your source code, your databases, and your CMS content, subject to your payment of any outstanding fees and to your continued observance of the confidentiality obligations in section 07. After the thirty-day period, we will securely delete the archived data except where we are required to retain it for legal, tax, or audit purposes under the schedule described in our Privacy Notice. Provisions of these Terms that by their nature should survive termination — including sections 04, 06, 07, 09, 10, and 11 — will survive.

MODIFICATIONS AND NOTICES

We may modify these Terms at any time by posting a revised version on this page with an updated effective date. We will notify you by email to the primary address on file at least thirty days before material changes take effect, and we will maintain an archived version of each prior Terms document on request. If you do not agree with a proposed change, you may terminate your account before the effective date as described in section 11, and you will receive a pro-rated refund of any prepaid fees. Continued use of the services after the effective date constitutes acceptance of the revised Terms.

Notices to you will be sent to the email address on file for your account. Notices to us should be sent to [email protected] for general matters, to [email protected] for security matters, and to [email protected] for acceptable-use matters. A notice is deemed received by you when we send it to the email address on file, whether or not the email is read, and a notice is deemed received by us when actually received at the relevant address. Legal notices required to be sent by postal mail should be sent to our registered address in Yogyakarta, Indonesia, which is available on request.

GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-laws principles. The courts of Yogyakarta have exclusive jurisdiction over any dispute arising out of or related to these Terms or the services, except that either party may seek interim injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Before initiating court proceedings, the parties agree to attempt in good faith to resolve the dispute through direct negotiation between senior representatives, and if that fails, through mediation administered by the Indonesian National Board of Arbitration (BANI).

If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and the parties will negotiate in good faith to replace the unenforceable provision with one that comes closest to the original intent. You and we acknowledge that these Terms are the result of negotiation between sophisticated commercial parties, that no party has been represented by counsel in a manner that would render this an adhesion contract, and that the rule of construction whereby ambiguous terms are construed against the drafting party will not apply in the interpretation of these Terms.